Version: CRU-COW-2026-09-v1.6
Date: 23 August 2026
Coworking Service Terms
By completing the subscription, the User accepts these Terms, the Subscription Summary shown at checkout and the current Good Practices Guide. Together, these documents form the agreement with CRU.
Clause 1 — Identity, scope and parties
1.1 Creative Random Universe, Lda., Portuguese company and VAT number 515490849, operating CRU Creative Hub at Rua do Rosário, 211, 4050-524 Porto, is referred to as “CRU”.
1.2 The “User” is the individual or legal entity identified in the customer account and Shopify order who purchases a coworking service from CRU. When a subscription is placed for an organisation, the person completing it declares that they have authority to bind that organisation.
1.3 These Terms govern the provision of coworking services and access to the workstation or studio associated with the selected plan. They do not grant a tenancy, independent possession or exclusive rights over the premises beyond the use expressly included in the plan.
1.4 Subscription rights are personal and non-transferable. Workstations, studios, cards, keys and access credentials may not be transferred or shared without CRU’s written authorisation.
Clause 2 — Selected plan and contract documents
2.1 The membership, price, billing frequency, first charge date, renewal date and included services are stated in the Subscription Summary displayed before payment and in the order confirmation sent by email.
2.2 The product description accepted when the order is placed forms part of the agreement. If documents conflict, the following order applies: (i) the Subscription Summary for the plan and price; (ii) these Terms for contractual rules; and (iii) the Good Practices Guide for day-to-day use of the space.
2.3 Individual arrangements are valid only when confirmed in writing by CRU and linked to the User’s record.
Clause 3 — Purpose and permitted use
3.1 The space is provided solely for professional work compatible with the coworking environment and community.
3.2 Direct retail transactions with the public, training, classes, workshops, events or other activities open to third parties require prior authorisation, scheduling and, where applicable, payment of CRU’s relevant fees.
3.3 CRU’s address may not be used as a tax address or registered office unless a separate written agreement is in place. It may be used for occasional mail under the conditions communicated by CRU, without any guarantee that timed deliveries will be accepted.
3.4 The User confirms that they know the space and consider it suitable for the use associated with the selected plan.
Clause 4 — Start, term and renewal
4.1 The service is organised by calendar month. The subscription starts on the date stated in the Subscription Summary, regardless of the User’s actual frequency of attendance.
4.2 When a new membership starts after the first day of a month, the first payment may be prorated. Unless the Subscription Summary states otherwise, CRU uses a standard 30-day month and the formula: monthly price × (30 − start-day number) ÷ 30. A start on the 17th therefore corresponds to 13/30 of the monthly fee. The amount and covered period are shown before payment.
4.3 From the following calendar month, the full monthly fee is due and the subscription renews automatically on the first day of each month until cancelled under Clause 6.
4.4 The first payment may be subject to a specific condition clearly stated in the Subscription Summary, including a campaign, compensation, system migration or another written arrangement. That condition does not change the subsequent recurring price shown there.
4.5 If a technical processing delay occurs, the charge may be processed on the next business day or at the next available technical processing time without changing the calendar month to which it relates.
Clause 5 —5 — Price, VAT, discounts and payment
5.1 The amount due is shown in the Subscription Summary and includes VAT at the applicable legal rate unless clearly stated otherwise.
5.2 Payment is made in advance using the payment method saved by the User at checkout. By subscribing, the User authorises recurring charges for each monthly renewal.
5.3 Any promotional discount, including one that applies only to the first charge, is identified before payment is confirmed. Once the stated number of discounted charges has ended, the recurring price shown in the Subscription Summary applies automatically.
5.4 If payment fails, CRU may attempt collection again, suspend access and, if the amount remains unpaid, cancel the subscription and make the place available to another user. CRU will communicate using the contact details linked to the account.
5.5 Invoices or invoice-receipts are issued in accordance with applicable law and the billing details provided by the User, who is responsible for keeping them accurate.
5.6 CRU may propose price changes for future periods by giving at least 30 days’ written notice. The User may cancel before the first renewal affected by the new price.
Clause 6 — Cancellation, non-renewal and pauses
6.1. The User may prevent the renewal of the subscription by sending a written request to hello@crucreativehub.com. The request must be received by CRU no later than 11:59 p.m. on the 20th day of the current month.
6.2. Requests received by the 20th take effect at the end of that month and prevent the following monthly fee, scheduled for the 1st, from being charged. Requests received after the 20th take effect only at the end of the following monthly period. The renewal and corresponding charge on the intervening 1st day of the month remain due. CRU will confirm receipt of the request and the effective subscription end date in writing.
6.3. The User cannot independently pause the subscription or skip a monthly payment. Any exceptional pause request must be submitted to CRU in writing by the 20th and is subject to CRU’s express approval, taking into account the subscription type and available capacity.
6.4 CRU may terminate the agreement immediately, without refund of the current period, in the event of serious breach, unlawful use, unauthorised transfer, behaviour that endangers people, property or the operation of the space, or repeated breach after warning.
6.5 At the end of the subscription, the User must remove all belongings and return cards, keys or other access devices by the final day of the paid period. CRU will notify the User about items left behind and may remove, store or otherwise deal with them as permitted by law, charging reasonable costs where applicable.
6.6 The User must also remove CRU’s address and references from their records, websites and communications where these have been used.
Clause 7 — Opening hours, access and closures
7.1 The coworking space normally operates Monday to Friday from 9:30 am to 7:30 pm and Saturdays from 10:00 am to 7:30 pm. CRU may operate different hours on public holidays, during events or in exceptional situations, giving reasonable notice whenever possible.
7.2 Workshops, training sessions or events may take place on Saturdays or during notified periods and may temporarily restrict the use of common areas.
7.3 CRU may close for building work for periods of up to 10 consecutive days, giving 15 days’ notice whenever circumstances allow. If a closure exceeds two consecutive business days, the compensation or discount communicated by CRU will apply to the excess business days.
7.4 In cases of force majeure — including fire, flooding, major infrastructure failure, conflict, strike, public-health emergency or another event outside CRU’s reasonable control — applicable law and measures proportionate to the circumstances will apply.
Clause 8 — Community and Good Practices Guide
8.1 The User agrees to follow the Good Practices Guide identified when subscribing. It contains operational rules on community conduct, noise, cleaning, safety, internet use, equipment, food, animals and shared areas.
8.2 CRU may update the Guide to meet operational or safety needs. Material changes will be communicated to Users. If the Guide conflicts with these Terms, these Terms prevail.
Clause 9 — Care, equipment and liability
9.1 The User must keep their workstation and all used areas in good condition and may not alter furniture, decoration, installations or the occupied area without prior authorisation.
9.2 Any person using or booking equipment is responsible for its proper use. Damage attributable to the User or their guests may be charged at the reasonable cost of repair or replacement.
9.3 CRU uses access-control and security systems but does not provide individual supervision of personal property. The User is responsible for personal belongings and should obtain insurance appropriate to their activity and professional risks where necessary.
9.4 The User is responsible for their activity, their guests and any accidents or damage legally attributable to them. Nothing in these Terms excludes liability that cannot be excluded or limited under mandatory law.
Clause 10 — Personal data and communications
10.1 CRU is the controller of personal data collected for coworking membership and use. Detailed information is provided in the Coworking Privacy Notice and in the Privacy Policy available on the website.
10.2 Data needed to create and manage the account, provide the service, process payments and invoices, control access, provide support and send operational communications is processed to perform the agreement and comply with legal obligations. Where applicable, CRU may also rely on legitimate interests for security, internal organisation, fraud prevention and the establishment or defence of legal claims, after balancing the User’s rights.
10.3 Data may be processed by service providers supporting CRU, including ecommerce and subscription, payment, invoicing, internal community-management, booking, access-control, hosting and communications providers, subject to applicable data-protection obligations.
10.4 The User may exercise applicable rights, including access, rectification, erasure, restriction, objection and portability, by contacting hello@crucreativehub.com, and may lodge a complaint with the Portuguese Data Protection Authority (CNPD).
10.5 Contract notices may be sent to the email address linked to the account. Marketing communications require a separate choice and are not a condition of coworking access.
10.6 Creating and displaying a profile card on the physical community wall is not required to provide the service. Use of the data selected by the User for that card and, when supplied, their photograph requires separate, specific and optional consent, which may be refused or withdrawn without affecting the subscription.
Clause 11 — Electronic conclusion and records
11.1 The agreement is concluded electronically when the User selects the acceptance checkbox, confirms payment and receives the order confirmation.
11.2 For the period required to manage the contract and meet legal obligations, CRU will retain the order and customer identifiers, date and time, language, accepted Terms and Guide versions, plan, price and payment result.
11.3 The Terms can be reviewed and downloaded before the order is placed. The confirmation sent to the User allows the contractual information to be retained on a durable medium.
Clause 12 — Consumers, complaints and disputes
12.1 Where the User legally qualifies as a consumer, they retain all mandatory rights applicable to distance contracts, including, where applicable, a right of withdrawal. If the User wants the service to begin during that period, they must expressly request it. If they withdraw after the service has begun, a proportionate amount for the service actually provided may be payable as prescribed by law.
12.2 Complaints may be submitted directly to CRU and through Portugal’s Electronic Complaints Book. Where applicable, consumers may contact the Centro de Informação de Consumo e Arbitragem do Porto (CICAP).
12.3 Without prejudice to mandatory consumer-protection and jurisdiction rules, Portuguese law applies and the judicial or alternative dispute-resolution bodies legally available in Porto have jurisdiction.
Annex A — Subscription Summary
The Subscription Summary is populated from the information shown and confirmed in the Shopify order and must include at least:
- the User’s identity and, where applicable, the invoiced entity;
- coworking membership and included services;
- VAT-inclusive recurring price and monthly frequency;
- any discount on the first charge and the amount actually charged;
- start date and expected future charge dates;
- the accepted versions of the Terms and Good Practices Guide.
Annex B — Acceptance statements
Main acceptance. “I have read and accept CRU’s Coworking Service Terms, version CRU-COW-2026-09-v1.5, and Good Practices Guide, version CRU-GPB-2026-09-v1.2. I understand that this is a monthly subscription with recurring charges and that it renews automatically until cancelled under the stated terms.”
Request to start during the withdrawal period. “I want to start using the service on the stated date, even if 14 days have not yet passed since I subscribed. If I exercise my right of withdrawal after the service has begun, I understand that I may have to pay a proportionate amount for the service already provided. I also acknowledge that I lose that right if the service is fully performed during that period.”